1. Acceptance of terms and conditions
We at Nafees Travels shall like to thank you for using
Nafees Travels. The below mentioned terms and conditions are meant to
make you aware of your rights and responsibilities towards using all our services
provided by Nafees Travels, website at www.nafeestravels.com / or android / iOS / progressive
web applications (“apps”) (referred henceforth as
“Nafees Travels”).
These terms and conditions apply for all existing and future customers
of Nafees Travels across its services. Please read the terms and
conditions carefully.
By accessing or using our services on www.nafeestravels.com / or android / iOS / progressive
web applications (“apps”), you are agreeing to legally binding terms and conditions with
Nafees Travels.
You are free to not use our services in case you disagree with our
terms and conditions. Your use of Nafees Travels is at your own risk and
by using our services, you are agreeing to the risk to be exposed to content that you
may find disagreeable.
1.1. About
Nafees Travels
“www.nafeestravels.com ” and
“Nafees Travels Apps on Android & iOS”, henceforth just referred as
“Nafees Travels” is a bus travel & logistics player with its
products built on Mantis Technologies Private Limited platform. (Mantis Technologies
Private Limited is managed by Maventech Labs Private Limited, a subsidiary of Taiga Indo
Private Limited with its registered office at Gopala Krishna Complex, 1st Floor, #45/3
Residency Road, Bengaluru, Bangalore-560025, Karnataka, India.)
1.2. Our contact details and feedback
channels
All our customer service is provided
through digital medium only and we do not either honor or monitor social media channels
and other platforms for customer service, hence in case of any communication, you agree
to call us at Indore | 8718817862, Khandwa | 9039325404, Burhanpur | 8817866622, clearly mentioning your concerns, incidents,
issues or requests or through our Feedback section on website and apps.
1.3. Defining
Nafees Travels Customers
“Customers” or “you” or “your” as a
customer of the Services. A customer is someone who accesses or uses the
Nafees Travels Services for the purpose of sharing, displaying, hosting,
publishing, transacting, or uploading information or views or pictures and includes
other persons jointly participating in using the Nafees Travels Services. By direct usage of Nafees Travels service or indirect usage
through an individual or business or organization acting on behalf of you, you are
voluntarily agreeing to be legally binding to this contract and its terms and
conditions.
1.4. Defining Bus Operators or Bus Service
Providers or Merchants
Bus operators or Bus Service providers or
Merchants, referred henceforth as operators are entities owning or leasing, selling or
operating bus inventory and its services on Nafees Travels.
2. Nafees Travels Services
2.1. Trademark & Copyright of Bus
Inventory and Operator Names
All the trademark, logo, copyright with
relation to usage of either name of operators or the fleet they operate lies with
Nafees Travels itself. Mantis or Maventech Labs has no role or intention
to violate any copyright, trademark rights. In case of any misinformation is found by
customers, the same can be informed for validation and correction through post or email
or through our feedback channels mentioned on our platform.
2.2. Bus Booking Service
Customers can avail following services to
complete a “booking” or “paid transaction” to buy a bus ticket or tickets:
- Perform a search based on from or to cities
(locations) to view all available inventories on
Nafees Travels,
- Sort or filter the inventory based on multiple
attributes.
- Check and select the desired bus and view the
chart of the available seats
- Enter the passenger details that can be either
customer or customer assisted passengers
- Enter his or her own details or create a login
based on mobile number based authentication or OTP
- Apply any discounts, coupons or prepaid cards,
only if available and applicable
- Choose the payment method available from arrays
of payment method available to us through our payment gateway partners enabled by
Mantis product platform for us.
- Get the final bus booking confirmation only
after successfully completing the payment and confirmation from our payment gateway
partners through digital channels in web, email or sms.
- Nafees Travels shall not be
held responsible for any non delivery of email or sms or failure at payment
gateway pages.
- Though Nafees Travels takes
utmost care with multiple fall back solutions to ensure these services are
provided to all our customers to the best of our abilities, their 100%
reliability can’t be assured at all the times.
- Nafees Travels uses digital
automation over SSL for all payments and related transactions to ensure the
safety and security. Its SSL vendor can be found in its SSL certificate provider
from the browser or in the footer of our website.
- Nafees Travels also provides
customer only wherever applicable to modify the itinerary post booking after payment
of applicable charges
- Customers can also cancel the booked bus
inventory as per the cancellation policy displayed on
Nafees Travels.
2.3. Cancellation & Refund
Policy
-
2.3.1.
- Cancellation rules are displayed as per the bus at the
seat chart page for its service for the particular journey date time at
the time of booking and should be read carefully.
2.3.2.
- Any cancellation initiated by the customer shall be
governed by the the cancellation policy displayed at seat chart as
mentioned in 2.3.1
2.3.3. Once the
customer initiates the cancellation for either full or partial booking,
Nafees Travels validates the cancellation policy and initiates a
refund either in same mode of payment as was done at time of booking or in form
of Nafees Travels coupon or prepaid card linked to mobile number
used at time of booking at Nafees Travels.
2.3.4.
- Refund once issued from Nafees Travels goes through the same payment gateways as was used at time of booking
and may take 5-10 working days depending on the banking channels.
2.3.5.
- In some cases, when payment is successful at customer's
end but payment gateway fails to electronically communicate back to
Nafees Travels servers, we shall poll the payment
gateway’s servers for next 72 hours to confirm the payment.
-
-
2.3.5.1
-
In case we receive a successful payment
confirmation from payment gateways, we shall try to attempt a
successful booking and if the seat is still available we shall
issue a successful ticket for the attempted booking. We shall
communicate the same to customers through email or sms on email
and mobile provided during the booking process.
2.3.5.2
-
In case the payment either fails or no
confirmation is received for next 72 hours, no booking shall be
made. Customers can follow up with their banking partner for any
refund. We shall provide all the information and assistance
through our feedback contact channel as was mentioned above in
1.2
2.3.5.3
-
In case we receive the successful payment
confirmation after a delay but the seats are not available, we
shall issue a “payment done booking failed (prepaid card)
voucher”. This voucher can be applied for another booking
immediately. In case customer is no longer interested in
booking, customer has option to request a cancellation of issued
voucher and full refund through our feedback channel mentioned
in 1.2
-
2.3.6.
- In case we cancel our bus service, there is a full
refund that gets automatically generated through the same payment
channel from which the original booking payment was received. In some
cases our customer service may reach out to customers to adjust them on
another bus at customer’s own discretion either at partial refund post
such service or extra payment for an alternate booking.
2.3.7.
- All insurance fees and charges are non
refundable.
2.3.8.
- Any other charges mentioned at checkout pages as non
refundable are too non refundable such as pickup/dropoff charges, porter
services, etc.
3. Customer content
-
3.1.
- Customer information such as Mobile Number & Email or
passenger names are used only for completing the bus booking on behalf
of customers so as to enable a good user experience.
3.2.
- Such information may be shared with our partners and
operators to enable a successful bus travel experience.
3.3.
- Customer agrees to usage and sharing of the provided
information with our authorised partners and operators for the purpose
of successful sale of bus tickets.
3.4.
- Nafees Travels may also use cookies and
analytics to continuously improve its platform for better user
experience.
3.5.
- Customer or You assume all risks associated with Your
Content, including anyone's reliance on its quality, accuracy, or
reliability, or any disclosure by you of information in Your Content
that makes you personally identifiable. While we reserve the right to
remove Content, we do not control actions or Content posted by our
Customers and do not guarantee the accuracy, integrity or quality of any
Content. You acknowledge and agree that Content posted by Customers and
any and all liability arising from such Content is the sole
responsibility of the Customer who posted the content, and not
Nafees Travels and its affiliate partners and
operators.
4. Nafees Travels Discounts
Nafees Travels reserves the right to decide whether to
give or not give various forms of discounts at any point of time as described below.
Customers hold no right to demand for the same unless the voucher was issued as per
2.3.5.3 stated above. Nafees Travels in cases of multiple applicability
of discounts applies maximum discount applicable. All discounts are non refundable in
nature and are adjusted to refund value at the time of cancellation.
4.1. Discount Codes
Nafees Travels from time
to time runs promotional discount codes or promo codes on its website and apps. The
rules and eligibility of discount codes are often also described on our checkout page
under the discount section. Nafees Travels reserves the right to deny
some or all of the customers the discount.
5. Privacy Policy
The company recognizes your right to privacy. When you visit our
website or application, to provide you the right experience and service, we may collect
following data:
- Your IP address,
- Your contact information, such as email or
mobile number,
- Your booking and transaction history and
preferences,
- Data profile regarding your usage of our
application
We are collecting this data for several reasons, such as to understand
your needs, improve our products and services, reach out to you with transactional and
promotional messages to benefit you, contact you about our new product launches or any
future incident or outage resolution.
We are committed to secure your data and keep it confidential. We have
done all in our knowledge and power to prevent data theft, unauthorized access, and
disclosure by implementing the latest technologies and software that help us safeguard
all information we collect online.
We also use cookies on websites to perform the aforementioned
experience and you agree by using our website and application to record the same. Please
take note that cookies don’t allow us to take control of your computer in any
way.
We do not store your card details or banking or financial information
which you may use to perform a financial transaction. When you choose to pay for a
transaction or recharge your account, you may be directed to a payment gateway website,
page or screen. Visiting these Payment gateway or bank pages, screens are not governed
by this privacy policy. Make sure to ensure your privacy & safety by checking the
privacy policy of these websites or screens in case of any suspicion or concern.
We shall not lease, sell or distribute your personal information to
any unauthorized entity, unless either we have your permission or law requires us to do
so or there is change in business ownership at our end.
Please take a note this policy clause may get updated in future as per
the change in business environment and though we are fully committed to protect your
personal data, you may have complete freedom to not use our application in case you
decide to not share the same with us which is essential for performing some critical
functions inside the module.
6. Right to change in this policy document
Nafees Travels reserves the right to change some or
all of the above contents of terms and conditions from time to time and its sole
responsibility of customers to keep themselves updated on our terms and conditions
before and after every booking.